Shipping Policy

Shipping

*We are no longer permitted to ship to residents of the state of Colorado (our home state).  You still may use the pick up in store option at checkout.

*We are now also offering local delivery (select option at checkout)

*Shipping during the coronavirus pandemic*

Shipping times for many have returned to normal.  Still shipping times are always a huge concern to us, because we know this is a concern of yours! 

Processing Times:  Once an order is made, we will do all we can to get your order packaged and into the hands of the USPS or UPS for shipping within 24 hours.  Our official processing time is still 48 hours...but we usually process online orders within just a few minutes!

Turnaround

Shipping times are determined by your location, the shipping method chosen at checkout, and the United States Postal Service.  

Once a package leaves our location (after processing) it usually takes 1 to 3 business days with Priority Mail.

Once a package leaves our location (after processing) it usually takes 3 to 5 business days with First Class Mail.

 

Carriers

We use the following carriers to deliver our orders:

USPS - First Class is usually 3 to 7 business days after processing.  This has been delayed at times recently because of the massive amounts of orders right now going through their system from us, as well as so many other businesses.

Order Tracking

If you provide an e-mail during checkout, a tracking number will be e-mailed to you as soon as it has been created.  We usually print labels (which triggers the tracking email) after preparing the order!  If you do not get a tracking number, please call us at 720-701-0586 for assistance.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  We are proud to say we only transfer the cost of shipping to you.  We do not inflate or add handling fees!

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please email team@vape2me.com to request a refund and we will assign you a tracking #.
  2. If you are returning an item due to manufacturer's defect, please record a video of the problem occurring and email it to us at team@vape2me.com
  3. From there, we will make a determination of how to best solve your problem. *We will see if there is a fix we can suggest, if possible.  If there still seems to be a problem, we will either ship you a new product or issue a refund.
  4. At this time we are not asking that you mail in your defected item, due to precautions associated with the coronavirus.

    Return Exceptions

    Some items can not be returned if they are opened. These include all e-liquids.

    Merchandise that has been damaged or altered will not be accepted for return or exchange.

     

     

    Aurora's Best Vape Shop

    Quick Clouds

    Quick Clouds Vape Shop has same day delivery at vape2me.com

    Same-Day Delivery

     

    Quick Clouds delivery service is provided by our team of employees.  This is the only LEGAL way to offer delivery of these products in the state of Colorado.

     Zones based on Maximum Distance from Quick Clouds

     Zone A (0-3 miles from shop)

    • Cutoff for same-day delivery is 5pm
    • Usual delivery times are less than 2 hours
    • Deliveries occur from 10am to 7pm Monday through Saturday; 12pm to 5pm Sundays
    • Must be present w/ ID *21+

     Zones B & C (3-15 miles from shop)

    • Cutoff for same-day delivery is 12pm
    • Deliveries occur from 1pm to 5pm
    • Must be present w/ ID *21+
    • Routes scheduled for efficiency; expect call/text after ordering.

     Zones D & E (15-100 miles from shop)

    • Next day delivery available.
    • Deliveries occur from 1pm to 5pm
    • Must be present w/ ID *21+
    • Routes scheduled for efficiency; expect call/text after ordering.

     

     Phone/SMS Text Support:

    quick clouds vape shop phone number

    Questions? Call (720)701-0586 during our open hours and we will be happy to assist! 

     

    IMPORTANT Notes for Delivery Customers:

    • Must verify ID (21+) at delivery (in-person; no drop offs)
    • Deliveries attempted unsuccessfully will be rescheduled (to keep our cost low, we use a tool that maps out our deliveries. For this reason, we cannot circle back for a missed appointment on the same day.
    • Multiple missed appointments result in restocking fee + blocked address (10% restocking fee & all delivery fees will be withheld from refunds issued when appointments are missed by the customer, resulting in a cancelled order)
    • Must meet on a first floor (for insurance purposes & to avoid delays to our drivers, we only deliver to the first floor of an address. (No exceptions can be made for any reason.)
    • We do not complete deliveries during inclement weather.
    • Please include Door/Gate Codes in notes
    • 100% of Tips go to the DRIVER

    Curbside Pickup

    curbside pickup available at Quick Clouds Vape Shop

    Curbside Pickup

    Why would you choose Curbside?

    Whether you are just in a hurry and don't want to wait, or if you prefer a no-contact experience, Quick Clouds is prepared to earn your business with our Curbside Pickup option!

    Steps for Curbside Pickup at Quick Clouds

    It's super easy, too! 

    1. Add Products to Your Cart!

    Just shop from our shop here at vape2me.com, add all the products you would normally find in our shop (the inventory is synced with our in-store selection and quantities). 

    2. Select Pickup at Checkout BEFORE entering your Address!

    At checkout, make sure you FIRST select pickup, BEFORE entering your address.

    (We are working on this kink.  But basically, if you enter your address first, our system assumes you choose delivery/shipping instead.)

    Give us a call with any questions/issues you may have.  We work hard to make sure the website/checkout is user friendly.  But we are here for you during regular business hours for any assistance you may need.  The number is Call us at 720-701-0586

    3. Verify your AGE

    Upon completion of checkout you will receive an email with instructions to verify your age.  We still will ask to check ID when the order is picked up.  So if you'd prefer to JUST have it verified upon pickup, no problem, continue to the next step!

    4.  Contact after Checkout

    We are notified of every order when it comes in; and we try to immediately package the products up for your arrival and contact you to let you know it is ready.  Still, we do get very busy and you are welcome to call when you are on your way to ensure efficiency.

    5. Pick Up Order!

    Curbside Pickup

    If you prefer no-contact, Pull up to the Curb and Call Call us at 720-701-0586 ; A Quick Clouds' team member will bring your order to your vehicle, verify ID and send you on your way!

    In-Store Pickup

    If you would like to come inside to pick up the order, Park.  Come in, verify ID and check out anything while you're here!

     

     

    Shop Ratings/Reviews

    Review Quick Clouds on Google   Review Quick Clouds on Yelp
    Quick Clouds is proud of our reputation as an industry leader! We strive to consistently offer the very best in kindness & service; and to pair that with the most popular brands & products at competitive prices.
    Below you'll see some of our reviews & ratings we've grabbed from Google & Yelp.  We would love you to be part of this page by reviewing us on one (or both of these)!
    top rated local vape shop for all of colorado 2019
    google review michael r
    snow google review
    kendall review on google
    jasper google review of quick clouds vape shop
    kim review
    Review of Quick Clouds Vape Shop & Delivery By Danny Gamez
    Review of Quick Clouds Vape Shop & Delivery By Mickie Ashmore