*We are no longer permitted to ship to residents of the state of Colorado (our home state). You still may use the pick up in store option at checkout.
*We are now also offering local delivery (select option at checkout)
*Shipping during the coronavirus pandemic*
Shipping times for many have returned to normal. Still shipping times are always a huge concern to us, because we know this is a concern of yours!
Processing Times: Once an order is made, we will do all we can to get your order packaged and into the hands of the USPS or UPS for shipping within 24 hours. Our official processing time is still 48 hours...but we usually process online orders within just a few minutes!
Shipping times are determined by your location, the shipping method chosen at checkout, and the United States Postal Service.
Once a package leaves our location (after processing) it usually takes 1 to 3 business days with Priority Mail.
Once a package leaves our location (after processing) it usually takes 3 to 5 business days with First Class Mail.
We use the following carriers to deliver our orders:
USPS - First Class is usually 3 to 7 business days after processing. This has been delayed at times recently because of the massive amounts of orders right now going through their system from us, as well as so many other businesses.
Order TrackingIf you provide an e-mail during checkout, a tracking number will be e-mailed to you as soon as it has been created. We usually print labels (which triggers the tracking email) after preparing the order! If you do not get a tracking number, please call us at 720-701-0586 for assistance.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. We are proud to say we only transfer the cost of shipping to you. We do not inflate or add handling fees!
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
- If you are returning an item due to manufacturer's defect, please record a video of the problem occurring and email it to us at email@example.com
- From there, we will make a determination of how to best solve your problem. *We will see if there is a fix we can suggest, if possible. If there still seems to be a problem, we will either ship you a new product or issue a refund.
- At this time we are not asking that you mail in your defected item, due to precautions associated with the coronavirus.
Some items can not be returned if they are opened. These include all e-liquids.
Merchandise that has been damaged or altered will not be accepted for return or exchange.
Quick Clouds Delivers!
Local Delivery HOURS:
We deliver to most of the Denver metro (not downtown)!
If an order is received outside of hours we will attempt delivery the next day.
We reach out before driving to delivery locations to inform customer of their order in the route. If no contact can be made, we do NOT deliver.
We deliver to home and work addresses!
Bulk deals are automatically calculated at checkout.
If at checkout you receive a message that we cannot deliver items in your cart to the selected address, you are likely out of delivery range. In that event, request your zip code here...or use our CURBSIDE Pickup option!
Why would you choose Curbside?
Whether you are just in a hurry and don't want to wait, or if you prefer a no-contact experience, Quick Clouds is prepared to earn your business with our Curbside Pickup option!
Steps for Curbside Pickup at Quick Clouds
It's super easy, too!
1. Add Products to Your Cart!
Just shop from our shop here at vape2me.com, add all the products you would normally find in our shop (the inventory is synced with our in-store selection and quantities).
2. Select Pickup at Checkout BEFORE entering your Address!
At checkout, make sure you FIRST select pickup, BEFORE entering your address.
(We are working on this kink. But basically, if you enter your address first, our system assumes you choose delivery/shipping instead.)
Give us a call with any questions/issues you may have. We work hard to make sure the website/checkout is user friendly. But we are here for you during regular business hours for any assistance you may need. The number is Call us at 720-701-0586
3. Verify your AGE
Upon completion of checkout you will receive an email with instructions to verify your age. We still will ask to check ID when the order is picked up. So if you'd prefer to JUST have it verified upon pickup, no problem, continue to the next step!
4. Contact after Checkout
We are notified of every order when it comes in; and we try to immediately package the products up for your arrival and contact you to let you know it is ready. Still, we do get very busy and you are welcome to call when you are on your way to ensure efficiency.
5. Pick Up Order!
If you prefer no-contact, Pull up to the Curb and Call Call us at 720-701-0586 ; A Quick Clouds' team member will bring your order to your vehicle, verify ID and send you on your way!
If you would like to come inside to pick up the order, Park. Come in, verify ID and check out anything while you're here!